Any order implies prior consultation and acceptance of these General Terms and Conditions of Sale, which are accessible at any time via a direct and permanent link on our website. These General Terms and Conditions of Sale (T&Cs) govern the contractual relationship between EmmanuelleGuyon and the customer, both parties accepting them without reservation. These T&Cs take precedence over any other general or specific conditions not expressly agreed to by EmmanuelleGuyon.

Consequently, the consumer acknowledges being fully informed that their agreement to the content of these general terms does not require a handwritten signature of this document, as long as the customer wishes to order the products presented in the Catalogue on the website. The consumer has the option to save or print these general terms, with the understanding that both saving and printing of this document are solely the consumer's responsibility. It is also understood that acceptance of these general terms is a necessary step to complete the order, and any order placed implies acceptance of these terms without reservation.

We reserve the right to suspend any order processing and delivery in case of payment authorization refusal from officially accredited organizations or in case of non-payment. We also reserve the right to refuse delivery or fulfillment of an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is currently being managed. This suspension or refusal shall not engage our responsibility and will not result in any compensation or indemnity.

• Payment Method
• How to Buy
• Shipping Costs
• Delivery Time
• Withdrawal Period
• Refund

Payment method

We exclusively accept PayPal as our payment method. It is the most convenient and secure option for international orders. If you do not have a PayPal account, there’s no need to worry. You can also pay through PayPal without creating an account, simply by using your credit card. Click here to learn how to make a PayPal payment without opening an account. The PayPal payment system is highly secure and reliable.

How to buy

Using PayPal, select the item(s) of your choice on our website by clicking the "add to cart" button. You can access the summary of your cart at any time until the order is definitively validated in order to correct any errors in the data entry. The order is only recorded after payment confirmation.

REMINDER: Order confirmation implies acceptance of these sales conditions, acknowledgment of having perfect knowledge of them, and waiver of any other purchasing conditions or terms.
All the data provided and the recorded confirmation will serve as proof of the transaction. The confirmation will be considered as a signature and acceptance of the operations carried out.

Shipping

Shipments are made through the Mexican Postal Service, Los Correos de Mexico, from Mexico, where we currently reside.

Shipping costs are free. Your package is sent in registered mode with a tracking number that allows you to follow the progress of your order from Mexico to its destination. You can monitor its journey at each stage, from being picked up by the postal service to being delivered to your home.

We also offer an Express delivery service by private carrier, which significantly reduces delivery times. You will find this option in your shopping cart. Opting for this service ensures fast and secure delivery, ideal for urgent orders or last-minute gifts.

As with all international shipments, your order may be subject to customs fees. Each country sets the amounts, so it is the customer’s responsibility to inquire with the relevant authorities about any amount to be paid on their order. You are solely responsible for any additional costs applied to your order. We recommend checking the customs rules of your country before placing an order to avoid any unpleasant surprises upon receipt of your package.

Delivery time

Delivery times are generally 2 to 3 weeks, but can extend up to 6 weeks or more during holiday or festive periods. It is important to note that these delays are entirely normal and correspond to increased demand during these periods.

If the piece of jewelry is already made, it will be shipped within 2 to 3 days after receiving your payment. However, for custom orders such as a custom ring, please allow for a manufacturing time of 5 business days. It should be noted that this time frame may be extended depending on the complexity of the customization, including the reflection, testing, and design phase of the custom piece to meet your specific requirements.

We decline any responsibility for delays due to postal service strikes, holidays, bridges, and festive dates. Additionally, we are not responsible for any delays caused by the customs clearance process, which may vary from country to country.

Any delay or failure to perform the services provided under these terms and conditions shall not be considered a fault attributable to our company, provided that it can be justified that such delay or failure to perform results either from an action of the customer, or from an unforeseeable and insurmountable event caused by a third party to the contract, or from a case of force majeure as defined by the applicable regulations, in accordance with Article L. 121-20-3 of the Consumer Code.
According to this law, we cannot be held responsible for delays or losses of orders once we have correctly completed and shipped your order, as evidenced by the receipt from the post office confirming the shipment of our work to you. At this stage, the law does not require us to refund your jewelry in case of a problem. However, we always strive to ensure customer satisfaction and, as online buyers ourselves, we understand the importance of resolving these issues in the best possible way.

We can file a claim with the post office when the parcel has been sent for more than a month after the shipping date. A post office investigation can last up to 1 month from the start date of the investigation. However, it is important to note that in some exceptional circumstances, this period may be extended further. Rest assured that we will keep you informed of any developments throughout the process.

• If during this period, the product is found, it will be immediately re-routed to your home (in the majority of cases). However, it is important to note that in some cases, re-shipping fees may apply, especially if the parcel was returned due to an incorrect or incomplete address provided by the customer. In this case, we will contact you to discuss the available options.
• If, on the other hand, the product is not found at the end of the 31-day investigation period, it is then considered lost. It is only at this point that we can begin a dialogue with the customer to best resolve this issue. This may involve sending you a replacement product at our expense. We may also consider a partial refund of the jewelry, the amount of which will be judged on a case-by-case basis depending on the minimum costs we have incurred (raw materials, time, etc.). We want to emphasize that we do everything possible to avoid such situations, but in the event of loss, we are committed to finding a fair and satisfactory solution for all parties involved.

Délai de rétractation

In accordance with Articles L121-16 to L121-23 of the Consumer Code in their version resulting from the Consumer Law of March 17, 2014, in force from June 13, 2014, you have a period of 7 days from the date of receipt of your parcel to withdraw, regardless of the reason.

After notifying us, the jewelry must be returned to us in good condition. The transport costs and risks being borne by the customer, please send your package with a tracking number, and the jewelry carefully wrapped in the original box protecting it. Indeed, as long as we have not received the piece, there will be no refund. If your return package is lost because you did not send it with a tracking number, there will be no refund either.

Unless we are at fault, the return costs are at your expense. In the case of a defective product, we would cover all costs incurred by the customer.

Art that has been worn, altered, and/or engraved cannot be returned or exchanged.

Remboursement